Please read this document carefully. By accessing our website or engaging our services, you acknowledge that you have read and understood the terms set out herein.
This Privacy Policy explains how Shares Recovery Expert (“we”, “us”, or “our”), operating from Thane, Maharashtra, collects, uses, stores, and protects your information when you visit sharesrecoveryexpert.com, submit an enquiry, or use our share recovery consultancy services.
1. Who we are
We provide professional assistance for physical share recovery, dematerialisation, IEPF / unclaimed dividend claims, transmission of shares, duplicate share certificates, name correction, KYC updates, and related investor services.
- Business: Shares Recovery Expert
- Email: sharesrecoveryexpert@gmail.com
- Phone: +91-9619619779
- Address: 1st Floor, Om Janki Niwas, 102, C.H.S.L, near Ghantali Mandir, Naupada, Thane, Maharashtra 400602, India
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact details: name, phone number, email address, and message content from enquiry forms.
- Service details: service interest (for example IEPF claim, demat conversion, transmission), and case-related notes you share with us.
- Documents you provide: share certificates, PAN, Aadhaar, death certificate, succession papers, CML, ISR forms, or other papers needed for your case (shared by email/WhatsApp/in person).
- Technical data: IP address, browser type, device information, and pages visited (via standard server logs or analytics, if enabled).
- Reviews: name and feedback if you submit a review on our website.
3. How we use your information
We use your information to:
- Respond to enquiries and provide free/paid consultations related to share recovery.
- Prepare and process documentation for RTAs, companies, depositories, IEPF, or other authorities as authorised by you.
- Communicate case updates by phone, email, or messaging apps.
- Improve our website, services, and customer experience.
- Comply with legal, regulatory, or tax obligations where applicable.
We do not sell your personal data to third parties for marketing.
4. Sharing of information
We may share relevant information only as needed to deliver your service, including with:
- Registrar and Transfer Agents (RTAs), companies, depository participants, banks, or IEPF authorities — with your instructions/consent.
- Professional associates (advocates, notaries, or document facilitators) engaged for your matter.
- Service providers who host our website, email, or IT systems, under confidentiality obligations.
- Law enforcement or regulators if required by applicable Indian law.
5. Data security
We take reasonable technical and organisational steps to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure. Please share sensitive documents only through channels we confirm with you.
6. Data retention
We retain enquiry and case records for as long as needed to provide services, resolve follow-ups, meet legal requirements, or protect our legitimate interests. You may request deletion of contact data where we are not required to keep it for an active matter or legal purpose.
7. Cookies and website data
Our website may use essential cookies or similar technologies for basic functionality and performance. You can control cookies through your browser settings. Disabling cookies may affect some site features.
8. Your rights
Subject to applicable law, you may request access, correction, or deletion of your personal information held by us. To exercise these rights, contact us at sharesrecoveryexpert@gmail.com.
9. Children’s privacy
Our services are intended for adults and authorised representatives handling shareholder matters. We do not knowingly collect data from children under 18 without a parent/guardian acting on their behalf.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. Continued use of our website after changes means you accept the updated policy.
11. Contact
For privacy-related questions, write to sharesrecoveryexpert@gmail.com or call +91-9619619779.